Hiring a personal stylist is a huge leap of faith. So, it’s only natural that you’ll have lots of questions! Here are my answers to some personal styling FAQs:

How far in advance do I need to book?
I’m a busy lady, so it pays to get in early! For weeknight appointments, please book at least 2 weeks in advance. For weekends, 3 to 4 weeks in advance.

How far do you travel for appointments?
Up to an hour away from Melbourne Metro. Travel by car is free within 30 kms of Mooroolbark. Travel beyond 30 kms is charged at $0.50 per km.

Where will we go shopping?
Chadstone Shopping Centre and the Emporium are my happy places – and they will be yours too! They have the largest variety of shops and I know it like the back of my hand, making our shopping experience easy and giving you the best possible outcome.

Do you make commission off what I buy?
Absolutely not. No commissions are paid by stores, nor are you obliged to make any purchases on your personal shopping trip. I’m all about achieving the best outcome for you – not topping up my back pocket!

Will I get discounts at certain stores?
I love a good sale, and any discounts available are passed on in full to you.

What happens if I don’t find anything I like?
I do my very best to take you to shops that will suit your style and fill the gaps in your wardrobe. If we’re unable to find all the items on your shopping list during our allocated time, we can always reschedule another shopping trip to fill the remaining gaps.

Can you still help me if I only have a small budget?
Definitely! I will make sure that we work within the budget you have set to spend. I will maximize from what you already own and give you recommendations on items you may need to fill any gaps for more looks.

Can I bring my husband / Mum / friend to my appointment?
To get the biggest benefit out of the time allocated, I suggest you come on your own so we can really focus. After all, the only person we need to please is you!

How would you like me to pay you?
Payment in full is required when booking your appointment and 50% of that is non-refundable. Payment is to be made by Direct Deposit or Paypal. Gift vouchers may be purchased by PayPal or Direct Deposit as well. We also have weekly/monthly payments plans if required for those who have tight budgets.

What is your cancellation policy?
If you cancel a booking, 50% of the full payment will not be refunded. This may be waived at my discretion if 48 hours’ notice is given and you reschedule your appointment.
In the event that your services are redeemable through a Gift Voucher and you cancel without providing 48 hours’ notice, I will deduct the value of the cancelled appointment from the entitlement contained in the Gift Voucher.

Do you work with men?
No – I specialise in working with women, and it’s that specialisation that makes me great at what I do. If you’re a man, I can happily refer you to personal stylists and shoppers who work with men.

Still have unanswered questions? I’d love to answer them for you, so please send me an email at eliana@stylebyeliana.com.